Hermes Wiki

ProductAnalytics

Tracking user behavior in-product (funnels, retention, feature usage) to inform product decisions.

Why we need this / what value this brings

Shows where users actually drop off or engage, which is usually not where you'd guess.

When to use this

Once there's a funnel worth measuring (signup → first booking) and enough traffic for the numbers to mean something.

How to use or implement this

Instrument a small number of key events (signup, listing viewed, booking started, booking completed) before instrumenting everything.

Research questions

  • Funnel to track first: signup → first booking, or listing created → first booking received?
  • Build vs buy: PostHog/Mixpanel vs a custom events table?

Empty folder — drop notes, links, and findings here as you research.

Hermes Wiki