SLA to Business

Translating an uptime number into business terms — what an hour of downtime actually costs.

Why we need this / what value this brings

An availability target chosen without this is just a number — this translates it into what actually matters (lost revenue, lost trust).

When to use this

Whenever setting or renegotiating an uptime target.

How to use or implement this

Estimate the cost of an hour of downtime during peak usage (lost bookings × average booking value) and use that to justify (or not) further reliability investment.

Research questions

• If Localz's booking flow is down for an hour during peak, what's the estimated lost-booking cost?

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Empty folder — drop notes, links, and findings here as you research.